River Rock Reopening

Phase Two of River Rock Reopening

We are happy to join the ranks of businesses that are reopening with new hygiene and distancing guidelines. This page includes information on starting new memberships, options for returning members, how to make a reservation, and detailed information about what we are doing for you and what we expect from you.

Keep in mind that this is new for us too. Please bring a good attitude with you and be respectful of our staff. We are a caring and compliant community that understands the risks and responsibilities of these times. Come prepared to protect yourself and your neighbor, otherwise kindly stay home.

We have used the last couple of weeks to assess how our new hygiene/distancing guidelines and capacity restrictions are being received by our current members. We will remain a members only facility, but we have reached a point where we feel comfortable opening up the opportunity for new members. For our next phase, we will be accepting new memberships and the use of punch cards beginning on Wednesday, July 15th.

New members: We offer Prepaid Memberships and EFT (Electronic Funds Transfer) Memberships. Please review member pricing options here: https://riverrockclimbing.com/members/. We are waiving Initiation Fees on all EFT Memberships through the end of the year! That’s a savings of up to $50 for an individual, or $75 for a couple or family membership. Interested in becoming a member? Read below on how to make a reservation to come climb. We will set up your membership upon arrival.

Returning Members: Please make a reservation to come climb (more information below)! Whatever date you reactivate your membership you will pay a prorated portion of those dues based on the cycle of our billing date. Freeze/Cancellation options: If you were a member and choose not to reactivate your membership, you will remain frozen but will begin to pay the frozen fee on the July 21st billing date. If any EFT member (as of March 16th) chooses to cancel their membership and not pay a freeze rate, we will waive initiation fees until Dec. 31, 2020.

It is going to be different for a while.  We will not allow in the public or use of member guest passes until we are able to operate without capacity restrictions.  We will also not be offering any clinics, programs, or fitness classes until capacity restrictions have been lifted.

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. The River Rock has put in place preventative measures to reduce the spread of COVID-19; however, cannot guarantee that you or your child(ren) will not become infected with COVID-19. Further, activity inside the facility could increase your risk and your child(ren)’s risk of contracting COVID-19. Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.

To comply with the Virginia Phase Two restrictions, the following will be implemented:

What WE are doing for YOU:

Capacity Restrictions – we will only be allowing 30 climbers in the facility at a time.
Increased cleaning – while we have been closed, we have super cleaned and refreshed the gym.  We are stepping up our usual cleaning, the entire facility will be cleaned and sanitized daily, and throughout the day our staff will also be adhering to a strict cleaning/sanitizing schedule.
Staff precautions – our staff will undergo wellness checks prior to each shift, they will wear masks, and will adhere to all new hygiene guidelines.
Ample sanitizer provided – we have sanitizer stations in the gym for your health and convenience.
Following recommended guidance – our Governor, local municipalities, the CDC, and industry leaders have drafted thorough guidelines designed to help mitigate the risk of exposure to COVID-19.  If you have any issues or are planning on not following our new procedures and policies, please do not reactivate your memberships.
Using technology – we have implemented a reservation system and will be asking everyone to check in and out (this is new) at the front desk. This is to ensure your access, assist in monitoring capacity, and help with potential contact tracing.  You will also see a new feature on our website that will show how many people, in real time, are climbing in the gym (on the mobile platform too).
Increased route turnover – we will be setting approximately 30% less densely and more frequently to assist in distancing.  Once occupancy restrictions are lifted we will revisit our route density.
Air quality and filtration – we have increased the outside airflow and adjusted our HVAC system to maximize air movement and filtration.  We are also adding a bipolar ionization unit that will charge ions in the airstream that will “conglomerate” viruses, bacteria, etc., and capture in our filtration system.

Preparations we need from you:

Stay home if you have been sick, are experiencing common COVID symptoms, suspect you may be contagious, or have been quarantining with someone who has tested positive for the virus.  While not a fail-safe measure, touch-less temperature will be taken on entry and anyone presenting with 99.6 or above will be asked to reschedule once they have been fever-free for two days.
Book your session in advance using our online reservation system. For this initial period, we are offering 90-minute sessions, limited to 30 slots for every time cycle.  We are restricting the reservation system to only accept sign-ups with 72 hours’ notice.  Be on time for your session and be patient while we check you in.  Reservations are highly encouraged! If you do not make a reservation and we are at max capacity when you arrive, we will ask you to make a reservation to return at another time. If we do not have 30 reservations scheduled, we will allow members into the facility first come, first served – until we reach the 30-climber maximum (for that specific time slot).
Temporary hours are weekdays Noon to 9 pm with last reservation at 7:30 pm, and weekends Noon to 7:30 pm with the last reservation at 6 pm.
We have elected to not allow guest passes and day passes at this time, this is to maximize space for members.
If you are supervising a minor climber (member under the age of 14) – you need to reserve two spots, one for the climber and one for the adult supervising. You count as two towards our capacity restrictions.
We will be asking you arrive dressed to climb.  Bring your own pre-filled water bottle and leave any unneeded items at home or in your car.  Showers and towel service will be unavailable.  The drinking fountain will only be available to refill bottles.
Bring your own climbing shoes, harness, and chalkbag; rental shoes and harnesses are discouraged, but will be available. Shoes will be sanitized every night, and harnesses will be quarantined from use for a 72-hour period. We will not be providing any belay devices or chalk bags as they cannot be sanitized after each individual use.  Community/shared use of chalk bags are not allowed.
Bring your own face maskCurrently, as stated in the Governor’s plan, everyone who visits the gym will be required to wear a cloth face covering that covers the nose and mouth while inside the facility.  While actively exercising masks are not required, but are highly recommended.  You must enter and exit the facility with a mask on.

Hygiene and distancing while you are inside:

Wear a face mask when not climbing.
Maintain 6-foot distance from others.
Practice good hygiene by washing or sanitizing your hands when you enter and frequently throughout your session.  Cover your coughs and sneezes, and do not touch your face.
Payments will be limited to credit card or member account charges; we will not be processing cash payments.
The boulder area will be limited to X number of climbers per zone.  Please follow staff direction or you will be denied access to the facility.
Auto Belay stations have been outfitted with a protective sleeve that can be sanitized and sanitizer will be available for each climber to wipe down the lanyard after disengaging from the unit.  Do not climb immediately next to someone on an auto belay route to maintain distancing requirements.
Roped climbing stations will be closed until further notice.  Lead ropes will be available but will be quarantined from use for a 72-hour period.  Once we are out of ropes to offer, we are out of ropes to offer.  Lead climbers must provide their own belay devices.

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Watch our Reopening Video Tour by clicking the button below!

Reopening Video Tour